Guide to Electronic Resource Management by
This primer offers a thorough introduction to electronic resource management for librarians with little or no knowledge of these specialized materials. Libraries today face rising costs, contract issues, changing formats, and technical complexities when it comes to electronic resources. This instructional guidebook will prepare you for managing every aspect of your virtual "stacks." From evaluating resources, to negotiating and licensing, to staff training and mastering authentication software, you'll learn everything you'll need to know to fund, procure, and organize your digital collection. The work offers step-by-step guidance for overseeing collection development of electronic resources with a special focus on activities revolving around the life cycle of the materials, such as identifying and evaluating appropriate resources; managing the knowledge base, link resolver, discovery layer, and administrative accounts for each resource; and gathering and analyzing usage statistics and other assessment data. Content includes a chapter on communicating with authors, funding sources, publishers, and libraries regarding digital rights and access to texts. The book concludes with a look at the future directions of electronic resource management. Presents practical information through an easy-to-follow progression of concepts Introduces readers to the standards, systems, and structures in place for the effective management of electronic resources Features information on standards development, new product assessment, and idea exchange for both novice and experienced librarians Includes a section on preserving and archiving digital materials
Marketing Your Library's Electronic Resources: a how-to-do-it manual for librarians by
It's often hard to juggle promoting a library's e-resources effectively at the same time as building basic visibility within the community it serves.
The Electronic Resources Troubleshooting Guide by
A library user can't access an article. Your log in credentials won't work. In the realm of electronic resources everything runs smoothly--until suddenly, without warning, it doesn't. Invariably, systems will break down, but a trial and error approach to finding out what's wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it's not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms; navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples; recognize the symptoms of common access disruptions; conduct efficient troubleshooting interviews; manage help tickets and design problem reports that capture key information without overburdening the user; create publicly available help pages for problems originating with users' devices or computers; communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.
Making the Most of Digital Collections Through Training and Outreach by
This book offers a practical template for training patrons to use eBook, streaming video, online music, and journal collections that is practical, adaptable, and most importantly, sustainable. In order to make your library's expanding digital collection worth having, customers need to know how to access these online resources--and it's up to your staff to show them how. This unique guide explains how to use a device-centered approach to training library patrons (rather than a system-centric approach) that will enable staff to more easily assist patrons, regardless of whether your patrons use Kindles, tablets, mobile phones, or laptops. Using this approach, staff stay current and can prepare for the next technology or interface platform to access digital collections. The book describes different patron instruction scenarios, such as drop-in, one-on-one interactions, tech petting zoos, and classroom settings, and explains how to structure and conduct specific sessions/classes. Readers will learn methods of promoting the digital collection that can be used in their entirety or a la carte, depending on your budget and locality. The final chapters address using social media, print media, and interactive displays; best practices for target marketing aimed at both in-house patrons and external customers; and how you can save money when purchasing equipment. Introduces librarians to a sustainable approach to teaching or coaching patrons on how to access and use eBooks, streaming video, digital music, and digital journal collections Offers a flexible approach that can be customized to libraries of different sizes and budgets Builds on librarians' reference skills to stay current with new technologies Focuses on sustainability for smaller and mid-sized libraries
Fundamentals of Electronic Resources Management by
Recipient of the 2018 Association for Library Collections & Technical Services (ALCTS) Outstanding Publication Award Whether it's networking with vendor reps or poring over data, the continually evolving field of electronic resources management (ERM) is always throwing something new your way. Alana Verminski and Kelly Marie Blanchat were once new on the job themselves, crossing over from research instruction and the vendor side of scholarly publishing. They share what they've learned along the way in this hands-on guide. Cutting through the complexity of a role that's changing rapidly, inside you'll find to-the-point advice on methods and tools that will help you stay on top of things, including coverage of such key topics as the full range of purchasing options, from Big Deals to unbundling to pay-per-view; conversation starters that will help build productive relationships with vendor reps; questions to ask vendors about accessibility; common clauses of licensing agreements and what they mean; understanding the four types of authentication; using a triage approach to troubleshooting hitches in accessing articles; conducting an overlap analysis to evaluate new content; the basic principles of usage statistics, and four ways to use COUNTER reports when evaluating renewals; tips for activating targets in your knowledge base; five steps to developing an effective marketing plan; and how to master the lingo, with clear explanations of jargon, important terms, and acronyms.
MY GATEWAY
gtc.edu