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Policies: Privacy & Patron Confidentiality

Gateway Libraries

Privacy & Patron Confidentiality

According to the Wisconsin Statutes and Annotations (2009-10) 43:30, Public Library Records, Gateway Technical College Library maintains the privacy and confidentiality of all library borrowers’ records and all other information relating to an individual’s use of the library’s resources and services.  Accordingly, Gateway Technical College Library will not disclose such information except as required by law. 

Except when presented by a law enforcement official with a court order, the library may release information about an individual’s library transactions only to that individual or persons acting in the scope of their duties in the administration of the library. 

Information We Collect

The following information may be collected by the Gateway Technical College Library about users of the Gateway Technical College Library facilities, website, catalog, online resources, services and systems:

Your Gateway Technical College ID number, address, phone number, and e-mail address are stored in our system and are attached to any service requests, such as an Interlibrary Loan (ILL) request, that you make.

-Your circulation record.

-ILL requests.

-Your browser type, operating system, and the domain and Internet Protocol (IP) address from which you are   connecting.

-For the security of our users, our staff, our facilities, and our collections, activity at Gateway Technical College Library facilities may be covered by security video surveillance cameras. 

How This Information is Used

The user information collected by the Gateway Technical College Library is necessary to provide requested library services, follow library policies, and to comply with license agreements to limit certain electronic resources to the Gateway Technical College community. 

Procedure for Release of Patron Information

When presented by a law enforcement official with a court order for the production of any tangible items (including books, records, papers, documents, or other items), or a court order authorizing the monitoring of voice or digital communication services provided by the library, library staff members 1) will refer the law enforcement official to the Library Manager or, in his/her absence, to the Dean of Campus Affairs and 2) will not disclose the fact of the referral or the existence or content of the court order to any other person. 

State of Wisconsin Statute

The Library is bound to Wisconsin Statute 43.30 “Public Library Records”, which states:

(1m) Records of any library which is in whole or in part supported by public funds, including the records of a public library system, indicating the identity of any individual who borrows or uses the library's documents or other materials, resources, or services may not be disclosed except by court order or to persons acting within the scope of their duties in the administration of the library or library system, to persons authorized by the individual to inspect such records, to custodial parents or guardians of children under the age of 16 under sub. (4), to libraries under subs. (2) and (3), or to law enforcement officers under sub. (5).

(2) A library supported in whole or in part by public funds may disclose an individual's identity to another library for the purpose of borrowing materials for the individual only if the library to which the individual's identity is being disclosed meets at least one of the following requirements:

(a) The library is supported in whole or in part by public funds.

(b) The library has a written policy prohibiting the disclosure of the identity of the individual except as authorized under sub. (3).

(c) The library agrees not to disclose the identity of the individual except as authorized under sub. (3).

(3) A library to which an individual's identity is disclosed under sub. (2) and that is not supported in whole or in part by public funds may disclose that individual's identity to another library for the purpose of borrowing materials for that individual only if the library to which the identity is being disclosed meets at least one of the requirements specified under sub. (2) (a) to (c).

(4) Upon the request of a custodial parent or guardian of a child who is under the age of 16, a library supported in whole or part by public funds shall disclose to the custodial parent or guardian all library records relating to the use of the library's documents or other materials, resources, or services by that child.

(5) 
(a) Upon the request of a law enforcement officer who is investigating criminal conduct alleged to have occurred at a library supported in whole or in part by public funds, the library shall disclose to the law enforcement officer all records pertinent to the alleged criminal conduct that were produced by a surveillance device under the control of the library.

(b) If a library requests the assistance of a law enforcement officer, and the director of the library determines that records produced by a surveillance device under the control of the library may assist the law enforcement officer to render the requested assistance, the library may disclose the records to the law enforcement officer.